Tried & Tested
Soft skills are increasingly becoming the hard skills of today's workforce. It's just not enough to be highly trained in technical skills, without developing the softer, interpersonal & relationship-building skills that help you to communication with influence & collaborate effectively.
miscommunication is contributing to stress and failure to complete task and meet performance targets
miscommunication is more severe across generational divides reducing the effective message delivery and receipt
communication technology and tools abound but using them effectively remains a challenge
oral communication is consistently identified as the most important competency in evaluating entry-level candidates in recruitment
most of us think we have good communication skills; why then do we admit we have difficult interactions with others at work?
Get Better Results More Easily
Anyone who has ever had to make a team or an organisation work knows the importance of effective communication.
It is often believed some of the skills required to lead and manage people, whether in-person or online, are instinctive. They are not. They are learnt. Through modelling exemplar leaders who demonstrate these talents we have been able to decode the skills in a form suitable for learning so you can apply it in the real world.
Our "Engage” program provides 7 sophisticated yet easy-to-learn frameworks to navigate conversations efficiently. By using these communication processes consistently, you will operate within a well-formed frame and create a discourse that is clear and concise. And as a result, it will transform the way you are heard, seen and regarded, essential for managing others effectively - especially making and responding to requests. In addition to managing down the Engage program is also an excellent tool for managing up and managing sideways.
What You Learn
learn how to build rapport and trust quickly to support engagement
learn to convey information concisely and accurately for better problem-solving
learn to question to accurately uncover critical information for decision-making
learn to confirm understanding for responsibility and accountability
learn to set frames to define boundaries, keep dialogue on-topic, and manage expectation
Outcomes You Get
stronger connection, influence & engagement when communicating
clearer understanding & quality feedback
intrinsic motivation in yourself & your team
more productivity & better leadership skills
This stuff has changed my life! In fact it has changed the way we do business here. Apart from exceeding the targets for productivity improvement – there is a real buzz – an optimistic energy around here – the difference is palpable. We have a new way of communicating and asking questions that is far more efficient and gets accurate information quickly. This flows on to get fact based decision-making which has a big impact on business performance and staff morale.
Today we applied what you taught us with a client who was less than impressed with us prior to the meeting. One hour later for him to thank us, say that we were very different from other sales representatives and to ask could we come back to present to the directors was a fantastic result.
The whole team is certainly walking around with a lot more confidence.
Geoff and Chris’s work has re-ignited an interest in me that was gone.
The program has opened up a whole new platform on which we now operate. It has given my team and me a universal language that helps to keep things within a framework - which we never had before. Everyone’s attention is directed to the same intention.
From Geoff and Chris's teachings, I now have an unconscious competence!
Corporate Training Made Affordable
$129 unlimited access for the
lifetime of the course
stories for unconscious learning
framing for context
demonstrations for skill uptake
skill drills for 'unconscious competence'
FAQs for content & context
Module 1: Preparation
After completing this module you will have the skills to create the conditions for efficient, effective and successful communication. You will be able to:
define useful outcomes that are plausible and achievable for communication in any context so they are met
trigger resourceful states of mind to achieve your's and others' outcomes with integrity
naturally and quickly build rapport through non-verbal communication frameworks for connection and influence
Module 2: Execution
After completing this module you will have the skills to set context and boundaries for giving instructions. You will be able to:
set frames that direct the attention of your audience so you get things done
create useful contexts when making a request so you support engagement and motivation
question for precision communication between you and others to avoid misunderstands and mistakes
Module 3: Applied Feedback
After completing this module you will have the skills to ensure information is not lost in translation. You will be able to:
use paraphrasing to confirm message have been understood
confirm through non-verbal communication when you have agreement so that delegated tasks or commitments will be completed
if you want to catapult your career in a way that differentiates you from the rest?
a sales person who wants to streamline their communication to facilitate more, faster and better quality buying decisions?
a business owner who wants to build a happier, more committed culture among their people?
a project manager who wants to develop buy-in to action items from stakeholders so that project deadlines are met and results achieved?
a coach who wants to lead clients to useful outcomes in less time and with deeper rapport?
Trainers with over
60 years combined experience
Chris Collingwood is a recognised leader in training design and delivery specialising in leadership development, executive coaching and NLP training and co-founder of Performance Breakthru Academy.
From working with leaders, managers and entrepreneurs over the past thirty years, he has observed that there are specific components that shift teams and organisations from good results to exceptional results.
He says that “For leaders and organisations, interpersonal communication is fraught with danger. Important ideas and information are often communicated poorly, resulting in misunderstanding, and low grade execution of projects. Unfortunately, when a person is promoted into a leadership position, typically they are not taught how to manage themselves or the people who report to them effectively. Self management includes managing one’s own states, shifting context, and performance”.
He is on a mission to help leaders unleash the best in their people to benefit both the working experience and business results.
Geoffrey Wade is an international business performance improvement consultant specialising in workplace communications and leadership and co-founder of Performance Breakthru Academy.
He lives in Brisbane, Australia and is recognised for helping leaders in medium to large corporations to drive quantum improvements in business results. Geoffrey and his team have helped over 10,000 leaders build high performing teams.
Geoffrey believes that once you shift the prevailing limiting mindsets about what people can do, that fast and lasting organisational change is possible in many enterprises and that it comes through the effective communication with and leadership of human assets. He says “leaders and organisations are inconsistent and ineffective at connecting with their people - and hidden within this capability gap lies the potential to improve employee psychological safety, engagement and performance”.
He is on a mission to shift the prevailing paradigm that employees are liabilities to one where staff are seen as assets and treated accordingly.
Faster Skill Acquisition
This course is built using the principles of Cognitive Load Theory to ensure information is easily learned, retained and applied. We combine this with experiential learning activities (i.e learning by doing) for fast and effective skill acquisition
We have the capability to discover, from top performers, exactly how they produce their outstanding results using modelling techniques from neuroscience and applied cognitive psychology
From this work, we've developed a series of models of commercial soft skills. We've also designed a collection of remote micro-learning to transfer the capabilities to those who want them
How long do I have to complete this course?
You have full access for the lifetime of the course! We want you to get everything you can out of this course.
Why is this course a fraction of its normal price?
We believe effective communication in the workplace is key to both personal and business wellbeing, endurance and success.
We are on a mission to help people dramatically improve their communication capabilities to elevate their experiences and results.